Technical Support

Support when you need it

We are committed to providing outstanding customer support for our products. Our knowledgeable support engineers are standing by to discuss any issues and help resolve them.

Please use the Self-Service Customer Portal to submit a case online. Simply log in to the portal to submit technical support questions or report any issues with Lyris products. Our support representatives typically respond by email within 24 hours during the standard business week. Please note that in order to access the Lyris Customer Portal, you will need to use your unique Lyris customer ID, which is: “firstname.lastname@lyrisportal.com.” For example, the user name for Joanne Williams is “joanne.williams@lyrisportal.com.”

To contact Lyris Support by phone please call 888-LYRIS CS ( 888.597.4727) or 510.768.7849.